Service Request Ticket - # 42628

Service Request Information

CONTACT Name Habermann, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2011 12:05 PM
Department Student Engagement Phone 88659
Location Email habermam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060057[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 20-inch, 2GHz Intel Core Duo #MA200LL/A
Serial No. W8614485U2P Location PDR

CPU 2GHz Intel Core Duo


OS Unknown Software MS Office Pro 2004 from P0058161, Adobe Photoshop CS2 v9 from P0058741

Wired NIC 00:16:CB:91:9A:14


Bluetooth NIC 00:16:CB:0F:EA:41

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett May 05, 2011 04:12 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett May 05, 2011 04:12 PM 
Task reassigned to Lance Jewett.
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Lance Jewett May 05, 2011 04:12 PM 
went over and installed flash
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Karisa Mueller May 05, 2011 12:05 PM 
Tayloranne Gillespie (student) called this in. 
She is the director of PR.  This is the computer
in the ASWOU office at the very end 203D.  The
computer is W#20060057[Edit Inv].  There will be someone
around all day.  Tayloranne's extension is 88683.

She is trying to download and install the latest
version of Adobe Flash.  She needs admin passwords.
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