Service Request Ticket - # 42632

Service Request Information

CONTACT Name LeRoy, JoNan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2011 04:38 PM
Department The Research Institute Phone 88361
Location Email leroyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100331[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200CATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2011 from P0077403, Adobe InDesign CS5 for MAC from P0079009 and Adobe Dreamweaver CS5 for MAC from P0079009, Adobe Captivate 6 for MAC from P0086611, FileMaker Pro 11 from P0082550 transferred from W#20101159 JAN2013 SR49240, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:BC:C8:9B:29:D4


Wireless NIC F0:B4:79:15:06:CB


Bluetooth NIC F0:B4:79:07:C7:C2

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public
Entered by Date Memo
Robert Balsley May 06, 2011 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Robert Balsley May 06, 2011 09:47 AM 
- Verified that there was an active network
connection.
- Checked the AD Bindings; showed that they were
active and available.
- Verified the laptop had the correct time.
- Attempted to login to the computer with my
username and password without success.
- Unbound and rebound the mac from the domain.
- The laptop is now allowing users to login.
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Robert Balsley May 06, 2011 08:36 AM 
Task reassigned to Robert Balsley.
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Brian Berkley May 06, 2011 07:31 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson May 05, 2011 04:38 PM 
JoNan can not log into the her laptop. she has
connect the Ethernet cable and she is not able to
connect that way either. she would like to have
someone come and take a look at the computer. 

88361
leroyj@wou.edu
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