Service Request Ticket - # 42650

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2011 02:11 PM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080432[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. HV26JH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B2:37:B7


Wireless NIC 00:21:5C:7D:6D:83

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 06, 2011 02:33 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 06, 2011 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson May 06, 2011 02:33 PM 
Kathy called back and said that she got it 
working.  She shut it off and on a few times and 
it's working now.
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Teresa Hutchinson May 06, 2011 02:11 PM 
They keyboard and the touch pad isn't working on 
their laptop.
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