Service Request Ticket

Service Request Information

CONTACT	Name	Scarlato, Mary	Date	May 06, 2011 03:10 PM
	Department	Deaf Studies and Professional Studies	Phone	88146
	Location		Email	scarlatom@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080823 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905M0E0TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	OS upgrade to 10.8 Mountain Lion from P0087090 OCT2013 [previous OS:Upgraded OS10.6.3 5-2011 P0080003 & originally OSX v10.5Leopard], Microsoft Office 2008 from P0069600 upgraded to Office for MAC 2011 Std from P0080006, File Maker Pro 7 from W#20030406, MathType ACAD MAC v6.7 from VISA2012003217; TRANSFERRED FROM W#20110943 APRIL2014- Filemaker Pro 12 Upgrade License from P0085642 TRANSFERRED OFF W#20080823 to Bob Brownbridge W#20120658 APRIL2015
	Wired NIC	00:23:DF:8F:70:D2
	Wireless NIC	00:24:36:B1:42:58
	Bluetooth NIC	00:23:12:4B:DD:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 13, 2011 08:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 13, 2011 08:34 AM	OS upgraded, and office disks left with her with sign out for 80/20 use, form returned to Tricia	Add Attachment
Brian Berkley	May 11, 2011 04:58 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 11, 2011 04:09 PM	left VM	Add Attachment
Teresa Hutchinson	May 11, 2011 03:03 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	May 11, 2011 03:03 PM	She said she would love to get this done today if possible. She is here until 7:00 tonight and then out the rest of the week and would like it done this today if possible.	Add Attachment
Joshua Johnson	May 10, 2011 03:40 PM	Mary called and said that she is in the office until 5 and when will be in the office from 3-7 pm. she would like borrow the office 2011 disk if that is possible.	Add Attachment
Gabriel Thrash	May 10, 2011 09:54 AM	**This is an email** Hi, this is Gabe with UCS, and i am emailing to see when you will be available for a tech to come by and upgrade the operating system on you mac as well as install Microsoft office. You can either email me back or give our front desk a call at ext. 88925.	Add Attachment
Tricia Flaherty	May 06, 2011 03:10 PM	Installers at: Installs:\5. Mac Software\Mac OS\OS 10.6 Installs:\5. Mac Software\Microsoft\Office\Office2011forMAC	Add Attachment