Service Request Ticket

Service Request Information

CONTACT	Name	Wildfang, Connie	Date	May 06, 2011 04:58 PM
	Department	College of Education	Phone	88689
	Location		Email	wildfangc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070561 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	929l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Macromedia Studio MX 2004 from P0052515 from W#20030665, Adobe Acrobat Pro 10 from P0080006
	Wired NIC	00:1A:A0:76:18:B3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 31, 2011 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 31, 2011 10:24 AM	**This is an email** Hi Brian: Today I ran across your instructions, sent May 9, to install Adobe Acrobat X, and so installation is now done. Thank you. Connie	Add Attachment
Brian Berkley	May 20, 2011 02:12 PM	Sent email follow up	Add Attachment
Brian Berkley	May 09, 2011 08:56 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 09, 2011 08:56 AM	Connie, You can upgrade your version of Adobe Acrobat yourself by doing the following: Go to Start, Run and type this string: \\plowking.wou.edu\acropro10\setup.exe Click OK or hit enter on your keyboard. Please let me know if you run into any problems, or require assistance. Thanks,	Add Attachment
Brian Berkley	May 09, 2011 08:55 AM	\\plowking.wou.edu\acropro10\setup.exe Her AD account is in the security group that has access to that share. It is a slipstreamed installer that is fully patched, and puts in the product key, etc.	Add Attachment
Tricia Flaherty	May 06, 2011 04:58 PM	Invoice will go out via campus mail and installer and Serial# can be found at: T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN	Add Attachment