Service Request Ticket - # 42659

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2011 07:57 AM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080825[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SW8905N170TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600

Wired NIC 00:23:DF:94:FB:DA


Wireless NIC 00:24:36:B1:26:5C


Bluetooth NIC 00:23:12:4B:E2:77

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 10, 2011 09:47 AM 
Task reassigned to Brian Witt.
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Brian Witt May 10, 2011 09:47 AM 
Task reassigned to Brian Witt.
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Brian Witt May 10, 2011 09:47 AM 
****This is an email****

Thank you, Brian.  Your instructions were very
clear and the procedure worked, but not on my Mac.
 I could hear the connection "clunk" but could not
find a window or a link under homes in the Finder.
But when I went over to the lab and signed in on a
Mac there, the hidden folder opened right up.  Any
idea why?

Should this procedure be in the UCS FAQ's?  That's
where I looked first for help, since I remembered
getting an email about this sometime in the recent
past.  But it just described the off campus
storage and other backup related questions, not
self-help.

Anyway, thanks a lot!  Disaster averted!
Robin
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Brian Witt May 09, 2011 10:46 AM 
Sent Robin an email explaining the ~snapshot
feature. Awaiting her feedback.
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Brian Berkley May 09, 2011 08:51 AM 
Task reassigned to Network Support.
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Joshua Johnson May 09, 2011 07:57 AM 
****This is an email****
Dear UCS Help Desk,
I may need assistance with backup for a file I am
unable to access.  After shutting down and
rebooting I still get the message:
Excel cannot open this file.  The file may have
been damaged or modified from its original format.

The file is:
~smithr/public_html/215 ARCHAEOLOGY/00_CURRENT
GRADES/00_CURRENT_GRADES_SPRING_2011/ANTH
215D_SPRING_2011.xlsx

I last saved this file:
May 6, 2011   12:33 PM

It is 60 KB



Is there something I can try before asking you to
retrieve the tape and give me a backup?

My computer number, in case you need it, is 20080825[Edit Inv]

Thanks,
Robin Smith
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