Service Request Ticket

Service Request Information

CONTACT	Name	Stremel, Kathleen	Date	May 09, 2011 08:30 AM
	Department	The Research Institute	Phone	88096
	Location		Email	stremelk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook Pro, 15-inch, aluminum #Z0GS
	Serial No.	W80080M77XK	Location	007
	CPU	Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)
	OS	Unknown	Software	NO OFFICE LICENSE PURCHASED, Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) bundled with purchase Final Cut Express v4 bundleed with purchase
	Wired NIC	34:15:9E:03:E9:9C
	Wireless NIC	F8:1E:DF:E2:F0:1D
	Bluetooth NIC	60:FB:42:8C:58:60

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	May 11, 2011 01:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	May 11, 2011 01:17 PM	I had to pull her data by booting into target mode and re-format her hard drive. The comp has been set up and returned.	Add Attachment
Brian Berkley	May 09, 2011 03:22 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Joshua Johnson	May 09, 2011 08:32 AM	Kat is in town tell Wednesday, if the computer is not able to be picked up then, she will be back in 2 months and she will pick up the computer then so it does not have to be sent to her.	Add Attachment
Joshua Johnson	May 09, 2011 08:30 AM	Kat stremal Thomas has a Mac laptop that may have a corrupted hard drive. Richard has the laptop in the back. Kat Stremel Thomas stremelk stremelk@wou.edu	Add Attachment