Service Request Ticket

Service Request Information

CONTACT	Name	Saindon, Brad	Date	May 09, 2011 08:53 AM
	Department	Health & Exercise Science	Phone	88384
	Location		Email	saindonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091302 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	53Q1KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53Q1KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F9:FD

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 09, 2011 01:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 09, 2011 11:19 AM	Waiting to see how things go	Add Attachment
Nathan Higginbotham	May 09, 2011 11:19 AM	Leon is going to convert his email to the new Gmail account. He was also able to recover most of his sent mail by using an email address crawler add on for Thunderbird.	Add Attachment
Brian Berkley	May 09, 2011 09:02 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Joshua Johnson	May 09, 2011 08:53 AM	Brad Saindon had a virus on his computer. after the virus was removed off of his computer he has lost some information that he needed. Mainly his email contacts. He would like to know if they are recoverable. He would like to have a tech call him. It is Nathan H that he would like to have call. 88384 saindonb@wou.edu	Add Attachment