Service Request Ticket - # 42665

Service Request Information

CONTACT Name Backus, Nick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2011 08:57 AM
Department Humanities Division Phone 88851
Location Email backusj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091468[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240AT5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:AB:84


Wireless NIC D8:30:62:58:3A:C9


Bluetooth NIC 64:B9:E8:ED:5D:7D

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Joshua Johnson May 09, 2011 08:58 AM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson May 09, 2011 08:58 AM 
Task reassigned to Self Resolved.
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Joshua Johnson May 09, 2011 08:57 AM 
Nick is not able to access his computer. He was
able to log into the computer last friday. when he
goes to log into the computer the computer will
try and log in for about a minute and then it will
shake out the password and it will not log him
into the computer. He has restarted the computer
and that has not fixed the issue. He would like to
have someone come and take a look at the computer
for him.

88851
backusj@wou.edu
HSS 115
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