Service Request Ticket

Service Request Information

CONTACT	Name	Jackson, Trever	Date	May 09, 2011 02:27 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	jacksont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091005 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4VCBRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VCBRL1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2F:AA

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 10, 2011 07:34 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 10, 2011 07:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	May 10, 2011 07:34 AM	Trever called to say the night officer, Brian Binnell, was able to fix the problem.	Add Attachment
Brian Berkley	May 09, 2011 03:05 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Karisa Mueller	May 09, 2011 02:27 PM	He turned on the computer on the East side of the Squad Room to log in and it was in a different language. He manually turned it off and back on. This time, when he went to log in it gave him an error message that essentially said "the current time on this computer is different than the network time" and therefore he could not log in.	Add Attachment