Service Request Ticket - # 42676

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2011 02:31 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100899[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK105808 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:AB:A4

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 09, 2011 03:02 PM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley May 09, 2011 03:02 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley May 09, 2011 03:02 PM 
Lori,

The Wyse zero clients are connected to a Virtual
Desktop pool that deletes the virtual machine when
someone logs out.

The student was doing a google image search most
likely and was a victim of SEO cache poisoning.

The proper steps in this case is to log out of the
Wyse, and log back in, and she/he will get a new
virtual machine, and the old one gets destroyed.
 Add Attachment
Karisa Mueller May 09, 2011 02:35 PM 
The WYSE is W#20100899[Edit Inv]
 Add Attachment
Karisa Mueller May 09, 2011 02:31 PM 
The student is: 
Cassandra Harmon
charmo1 (@wou.edu)
V00180623

When she logged in she had messages pop up saying
she has 26 trojans on her computer.  She logged
out and back in again and it didn't say anything.
 This is WYSE on 2nd floor, new station #W6.
 Add Attachment