Service Request Ticket - # 42690

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2011 10:10 AM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090524[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 723TFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871,transfer to W#20130526 Adobe InDesign CS4 from P0074238 on SR53073

Wired NIC 00:26:B9:75:17:8E

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 12, 2011 01:42 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 12, 2011 01:42 PM 
updated firefox, adobe reader, windows updates and
installed compatibility view update and root
certificates update
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Brian Berkley May 11, 2011 09:59 AM 
Student doesn't work again until tonight, also
suggested she reset IE settings.  Nancy deleted
her profile, so perhaps that will solve the problem.
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Brian Berkley May 10, 2011 02:30 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 10, 2011 10:25 AM 
****This is an email****
Nancy,

Do you have details of the error message?

If you are logged into that computer, right click
on My Computer, select properties, and click the
advanced tab, click settings on the User Profiles
section, and delete her profile.

If that doesn't solve the problem, let me know.

Thanks,
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Karisa Mueller May 10, 2011 10:10 AM 
A specific parking program they use runs only
through IE, and once this student logs into the
computer using her own credentials she is unable
to open IE--she receives an error message.  This
student works after hours at the front desk
computer which is W#20090524[Edit Inv].
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