Service Request Ticket - # 42696

Service Request Information

CONTACT Name Snyder, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2011 01:06 PM
Department Natural Science/ Biology Phone 88224
Location Email snyderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090552[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71KSFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:82:BE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 10, 2011 02:16 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 10, 2011 02:16 PM 
Fake AV, removed application calls from registry,
upgraded a few things, rebooted, have him running
superantispyware
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Brian Berkley May 10, 2011 01:20 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 10, 2011 01:11 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Katie Halvorson May 10, 2011 01:06 PM 
Malware says his computer is under attack.  He has
ran sophos.  The tech is allowed to come in at any
time.  The virus names keep coming and says it is
in his documents settings.

WOU# 20090552[Edit Inv]
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