Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	May 10, 2011 04:45 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	7J3QFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0080174 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:9C:CB:83

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 20, 2011 12:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 20, 2011 12:43 PM	Imaged and ready to go.	Add Attachment
Nathan Higginbotham	May 20, 2011 10:38 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 18, 2011 03:20 PM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	May 18, 2011 03:20 PM	finished with this machine. Other one is being updated.	Add Attachment
Nathan Higginbotham	May 18, 2011 02:33 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	May 18, 2011 08:18 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	May 18, 2011 08:18 AM	Why is this not done? If it is assign it to Nathan Sauer.	Add Attachment
Karisa Mueller	May 10, 2011 04:45 PM	Please contact Nathan when this is finished and the computer can go on the appropriate stack (N201) in the hallway. This is currently setting on the counter by Tricia's desk.	Add Attachment