Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	May 11, 2011 08:29 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091017 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	4VD9RL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VD9RL1	Location	was Public Safety Officer Station - west wall
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2F:C7

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 13, 2011 10:42 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 13, 2011 10:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 13, 2011 10:42 AM	I forgot to update the task. No other officers are having problems now.	Add Attachment
Robert Balsley	May 11, 2011 11:04 AM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	May 11, 2011 09:03 AM	Task reassigned to Robert Balsley.	Add Attachment
Teresa Hutchinson	May 11, 2011 08:31 AM	They are also having a problem with one of their officers not being able to use Word from another computer. They are also getting many virus problems with both computers and are wondering why.	Add Attachment
Teresa Hutchinson	May 11, 2011 08:29 AM	They are trying to use the short cuts for this program and it's saying it won't let them in.	Add Attachment