Service Request Ticket - # 42706

Service Request Information

CONTACT Name Dickinson, Eliot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2011 10:35 AM
Department Social Science Phone 88835
Location Email dickinse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070778[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
Serial No. GGF61G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410

Wired NIC 00:1E:C9:64:7E:F5


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley May 11, 2011 03:25 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Brian Berkley May 11, 2011 03:25 PM
I gave him Sophos for home use, and he was trying
to run it on work computer, had him reset IE settings
Add Attachment
Teresa Hutchinson May 11, 2011 02:47 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Teresa Hutchinson May 11, 2011 02:47 PM
Eliot called back and said he can't run Sophos 
because it keeps saying it can't open Sophos.  
Shuts downs when trying to send an email.
Add Attachment
Brian Berkley May 11, 2011 12:32 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Brian Berkley May 11, 2011 12:32 PM
Eliot,

Some of the programs we use to scan for malware are:

SuperAntiSpyware http://www.superantispyware.com
SpyBot S&D http://www.safer-networking.org
MalwareBytes http://www.malwarebytes.org/

Here is the link for Microsoft Security Essentials

http://www.microsoft.com/security/pc-security/mse.aspx

Feel free to look at my blog, as I post some
relevant security and other information there on a
weekly basis.  The link is in my signature.

Let me know if you require further assistance.

Thanks,
Add Attachment
Brian Berkley May 11, 2011 12:32 PM
ran reg fixes and upgraded Adobe Reader, fixed
Sophos, upgraded Firefox from 3 to 3.6.17, sent
email with further info, and upgraded his computer
from Office 2003 to Office 2007
Add Attachment
Brian Berkley May 11, 2011 11:48 AM
Task reassigned to Brian Berkley.
Add Attachment
Nicole Crane May 11, 2011 10:37 AM
Anytime after 12 would be great!
Add Attachment
Nicole Crane May 11, 2011 10:37 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Nicole Crane May 11, 2011 10:35 AM
When he clicks on internet explorer it asks him 
to choose what he would like to open the file 
with. Adobe comes up and says that it can not 
open and then his internet doesn't work. Also 
last night a pop up from Sophos came up saying it 
detected 30 viruses. He didn't know what to do so 
he just turned off his computer. 
Add Attachment