Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	May 11, 2011 02:20 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	hy8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:9A:33

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 18, 2011 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 18, 2011 11:53 AM	delivered and installed	Add Attachment
Todor Todorov	May 18, 2011 11:52 AM	Task reassigned to Todor Todorov.	Add Attachment
Brian Berkley	May 18, 2011 08:18 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	May 11, 2011 02:20 PM	Kathy Heidi(ED220) is the Office Admin in Special Ed and can serve as the point of contact for this delivery, you may double check room location as inventory records for W#20070559 and the adjuncts location in directory don't match If you could update inventory with correct room and location and on PC and monitor that would be greatly appreciated	Add Attachment