Service Request Ticket

Service Request Information

CONTACT	Name	Root, Linda	Date	May 11, 2011 02:23 PM
	Department	Western Community Policing Institute	Phone	14001
	Location		Email	rootl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070406 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	7V8HWD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Windows XP Pro	Software	Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003
	Wired NIC	00:1A:A0:61:CD:93

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 23, 2011 09:24 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 23, 2011 09:24 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 23, 2011 09:24 AM	Deployed printer with Group Policy preferences	Add Attachment
Joshua Johnson	May 18, 2011 08:43 AM	Brian will be out of the office until the 23rd. Everyone else is done but Brian.	Add Attachment
Todor Todorov	May 17, 2011 11:01 AM	Called and left a VM asking when Brian Kauffman would be available	Add Attachment
Teresa Hutchinson	May 16, 2011 11:09 AM	**This is an outgoing email** Hi Linda, We were just emailing you regarding a service request that we have for you. (#42714) Have a new copier and have all the WCPI staff set up to print except Brian Kauffman. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Teresa Hutchinson	May 11, 2011 02:23 PM	WCPI has a new copier and UCS set it up so all could print to the copier except the director, Brian Kauffman, he was out at the time and needs access.	Add Attachment