Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	May 11, 2011 03:23 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080414 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	6X96JH1	Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	6X96JH1	Location	Going to PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003
	Wired NIC	00:21:70:B1:3A:1D
	Wireless NIC	00:21:5C:7D:7A:A9

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	May 19, 2011 09:49 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	May 19, 2011 09:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	May 19, 2011 09:49 AM	replaced the batteries for the laptops. they had 2 left over so i left them at NPE.	Add Attachment
Brian Berkley	May 18, 2011 08:18 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Karisa Mueller	May 11, 2011 03:23 PM	This a box of 20 batteries that need to switch out the current batteries in the laptop cart in NPE. The laptops are W#20080414-20080431. The invoice is with the box of batteries.	Add Attachment