Service Request Ticket - # 42721

Service Request Ticket - # 42721

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Service Request Information

CONTACT	Name	Coker, Keller	Date	May 11, 2011 03:29 PM
	Department	Creative Arts/Music	Phone	88276
	Location		Email	cokerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101050 (opens in a new window)	Bldg/Room	SH 102
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNGXC25727	Location	Smith Hall
	Model	Q7546A	Hostname
	Notes	¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.118.69	Ink/Toner Refill	printer-ellington.wou.edu
	Wired NIC	98:4B:E1:3C:E5:F0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 14, 2011 03:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Sep 14, 2011 03:13 PM	The printer is setup and running.	Add Attachment
Tricia Flaherty	Sep 08, 2011 12:34 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 08, 2011 12:34 PM	Adam there is a second SR(SR44065) under Lenore now they are wondering when this will be delivered. Can you get this going out to them soon.	Add Attachment
Teresa Hutchinson	Jun 17, 2011 07:18 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 17, 2011 07:18 AM	**This is an email** Hi Theresa, I spoke with our department assistant yesterday about this, and I think she is going to call you soon. We'd like to get the new printer installed to replace Ellington, and then move the old printer into my office, off network. thanks, keller Dr. Keller Coker Professor of Music Western Oregon University kellerdog@comcast.net 503-881-0543	Add Attachment
Teresa Hutchinson	Jun 16, 2011 12:54 PM	**This is an outgoing email** Hi Keller, We were just following up with you regarding a service request that we have for you. (#42721) Description: NETWORK PRINTER: HP LaserJet 5200dtn for Music Dept Smith Hall from Order#5635 AIC. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Adam Wehner	May 25, 2011 02:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	May 25, 2011 02:35 PM	Emailed him to figure out where they want the printer installed.	Add Attachment
Tricia Flaherty	May 11, 2011 03:29 PM	This is out in fee payment hallway with tags and invocie in sleeve. Please return config page to Tricia's inbox so that it can have serial and NIC updated in inventory	Add Attachment