Service Request Ticket - # 42732

Service Request Ticket - # 42732

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	May 12, 2011 12:34 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100132 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	27GWMM1	Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27GWMM1	Location	Waiting for PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:02:E7

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	rbalsley10@wou.edu	88654

Tracking

Entered by	Date	Memo
Robert Balsley			Email Public
Entered by	Date	Memo
Robert Balsley	May 18, 2011 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robert Balsley	May 18, 2011 10:50 AM	- Found computer #20100120 to be frozen and not responding to keyboard, mouse, or power button input. I power-cycled the system and it booted with out further issue. - Ran Microsoft updates on the computers. - Updated the display port drivers; the event viewer showed issues with the ATI driver. Hopefully this will help resolve these issues. - I also cleaned out the Default User profile on both computers, which was 883 MB large. - I did not notice any networking issues. - So far it looks as if the computers are working as expected.	Add Attachment
Robert Balsley	May 18, 2011 08:33 AM	Task reassigned to Robert Balsley.	Add Attachment
Brian Berkley	May 18, 2011 08:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Paul Lambert	May 17, 2011 03:46 PM	I deleted all but the system profiles on the computer	Add Attachment
Paul Lambert	May 17, 2011 03:45 PM	Task reassigned to UCS Tech.	Add Attachment
Paul Lambert	May 17, 2011 03:45 PM	wou#20100120 logs in, but is out of disk space, so it uses a default profile. Registry errors and other erros occur on startup. Someone was using 20100132, so the network has to work on it	Add Attachment
Teresa Hutchinson	May 12, 2011 01:36 PM	Task reassigned to Paul Lambert.	Add Attachment
Teresa Hutchinson	May 12, 2011 01:36 PM	Paul, your thoughts?	Add Attachment
Brian Berkley	May 12, 2011 01:09 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Brian Berkley	May 12, 2011 01:09 PM	Either cord or switch issues. Are students unplugging the ethernet? Can we get Telecom to check out the switch?	Add Attachment
Karisa Mueller	May 12, 2011 01:07 PM	Correction: The first numbers given are the monitors. These are the computers W#20100120 and W#20100132	Add Attachment
Brian Berkley	May 12, 2011 12:58 PM	Those are monitor WOU #'s	Add Attachment
Karisa Mueller	May 12, 2011 12:34 PM	These computers (not thin clients) are on the 1st floor of HL near the West side. W#20100172 is giving this error message constantly and W#20100171 has the error message show up periodically.	Add Attachment