Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	May 12, 2011 02:51 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070435 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	BCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:69:47:C0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	May 13, 2011 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	May 13, 2011 02:01 PM		Add Attachment
Brian Berkley	May 13, 2011 12:16 PM	i fixed it, it needs to go back to her office. computer is on my desk.	Add Attachment
Tyler Bell	May 13, 2011 10:10 AM	Task reassigned to Tyler Bell.	Add Attachment
Joshua Johnson	May 12, 2011 02:51 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	May 12, 2011 02:51 PM	Chelsee got a blue screen on her computer with a error message. She did not write down the error message and restarted the computer. she is not not able to do anthing with her computer. THere is just her background. 88647 WUC 210i blatnerc@wou.edu	Add Attachment