Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	May 12, 2011 03:01 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20040231 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Ultrasharp 1703fp 17in flat panel monitor
	Serial No.	mx02y31147605489arbl	Location	PDR

TECHS	Submitted by	Ashley Sutton	Contact	asutton09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 18, 2011 10:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 18, 2011 10:29 AM	Robert installed all the programs and I took it back to the lab.	Add Attachment
Nathan Higginbotham	May 18, 2011 10:16 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	May 18, 2011 08:19 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Robert Balsley	May 16, 2011 10:53 AM	The computer is currently reimaging.	Add Attachment
Brian Berkley	May 16, 2011 09:41 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Todor Todorov	May 12, 2011 04:39 PM	I took the computer back to UCS. It is at the tech area. It boots up but it doesn't load the OS.	Add Attachment
Ashley Sutton	May 12, 2011 03:05 PM	It is on the 4th computer in the third row.	Add Attachment
Ashley Sutton	May 12, 2011 03:01 PM	monitor # 20040231 Will not turn on. I have checked, and all of the cords are connected. There is not even a yellow light on the on button. The computer is on. I did notice a piece of the cord missing though: part of the screw to hold the cord in place in the computer. The cord can still plug in.	Add Attachment