Service Request Ticket - # 42740

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2011 03:10 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080256[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 6M, VT 1333 FSB
Serial No. 3S935H1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P00P0067394

Wired NIC 00:21:70:2C:50:09

TECHS Submitted by Ashley Sutton Contact asutton09@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov May 12, 2011 04:41 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov May 12, 2011 04:41 PM 
the dvi cable was plugged back into the adapter
instead of the monitor
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Todor Todorov May 12, 2011 04:38 PM 
Task reassigned to Todor Todorov.
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Brian Berkley May 12, 2011 03:19 PM 
Task reassigned to UCS Tech.
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Brian Berkley May 12, 2011 03:19 PM 
Task reassigned to Lab Attendant.
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Ashley Sutton May 12, 2011 03:11 PM 
the 5th computer in the last row in the back of
the room.
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Ashley Sutton May 12, 2011 03:10 PM 
computer # 20080256[Edit Inv]. When I was trying to enter a
service request on this computer it suddenly when
to a blue screen with text. Some of the message was:
A problem has been detected and windows has been
shut down to prevent damage to your computer. The
problem seems to be caused by the following file:
ati2dvag
I restarted the computer like the message
suggested and now it seems fine. I am on the
computer right now.
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