Service Request Ticket - # 42746

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2011 09:01 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090247[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. d38h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DA:4A


Wireless NIC 00:24:2C:5B:61:C6


Bluetooth NIC 00:25:56:D3:87:4D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 21, 2011 09:53 AM 
Status changed from (3) Order in Process to (5) Completed
 Add Attachment
Adam Wehner Jun 21, 2011 09:53 AM 
The printer got a new motherboard and is back up
and running.
 Add Attachment
Adam Wehner Jun 15, 2011 01:27 PM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
Adam Wehner Jun 15, 2011 01:27 PM 
I just ordered a new motherboard for it.
 Add Attachment
Teresa Hutchinson May 16, 2011 08:47 AM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you. (#42746)

Have a Netbook that is saying Windows can't 
start - missing file or corrupt.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
Add Attachment
Public
Tyler Bell May 13, 2011 02:03 PM 
Task reassigned to Adam Wehner.
 Add Attachment
Tyler Bell May 13, 2011 02:03 PM 
Hardware issue.
 Add Attachment
Tyler Bell May 13, 2011 10:11 AM 
Task reassigned to Tyler Bell.
 Add Attachment
Teresa Hutchinson May 13, 2011 09:01 AM 
The have a Netbook that is saying Window's can't 
start - missing file or corrupt.  Alina can also 
help.  It will be at the check-out desk.
 Add Attachment