Service Request Ticket - # 42749

Service Request Ticket - # 42749

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Service Request Information

CONTACT	Name	Kharitonova, Yuliya	Date	May 13, 2011 09:36 AM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	kharitoy@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090557 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	725VFK1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	725VFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:73:CC:08

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 17, 2011 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 17, 2011 09:52 AM	Upgraded on TS11, TS12, and TS13.	Add Attachment
Brian Berkley	May 16, 2011 01:28 PM	**This is an email** We have users that are on 3.5a using Windows Terminal services, and they have requested an upgrade to 4. Are there any installation instructions for upgrading this software? Thanks,	Add Attachment
Brian Berkley	May 13, 2011 10:59 AM	**This is an email** Brian, You can call (800) 801-1232 for tech support and company's website is www.studentaccess.com where student access v.4.0 is available to download. Also, it might prompt you to enter our key, which is wou0909sss. Let me know if you need anything else...	Add Attachment
Brian Berkley	May 13, 2011 10:35 AM	**This is an email** Yulia, Tuesday or Wednesday night would be the earliest I can do it.	Add Attachment
Brian Berkley	May 13, 2011 10:32 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 13, 2011 10:03 AM	**This is an email** Yulia, That is on a terminal server, and you cannot have admin rights to it. I cannot install that software while people are using the system, so I have to schedule it, usually very early in the morning or late at night.	Add Attachment
Brian Berkley	May 13, 2011 09:58 AM	**This is an email** Yulia, What program do you need to download, and where do you need admin rights?	Add Attachment
Brian Berkley	May 13, 2011 09:56 AM	on what?	Add Attachment
Teresa Hutchinson	May 13, 2011 09:36 AM	They need to download a program and need Admin rights to do so.	Add Attachment