Service Request Ticket - # 42758

Service Request Ticket - # 42758

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Service Request Information

CONTACT	Name	Arends, Debra	Date	May 16, 2011 07:41 AM
	Department	Facilities Services	Phone	88239
	Location		Email	arendsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091014 (opens in a new window)	Bldg/Room	ITC 007 Dale's Area
	Service Tag	4VMFRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VMFRL1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819, Visio Standard 2010 from P0086167
	Wired NIC	B8:AC:6F:7D:30:09

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 19, 2011 02:06 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 19, 2011 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 19, 2011 02:06 PM	ipconfig shows UNix systems providing DNS did nslookup bob and got 140.211.113.32 bob.mash.wou.edu did nslookup bob.wou.edu and got non-authoritative response with correct IP same for bart mapped printer using fqdn and banner printing started working.	Add Attachment
Robert Balsley	May 18, 2011 09:01 PM	Task reassigned to UCS Tech.	Add Attachment
Jackie Digmann	May 18, 2011 02:08 PM	She called in again to say that she needed this ticket to be reinstated as her problem with printing hasn't been completely resolved.	Add Attachment
Jackie Digmann	May 18, 2011 02:07 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jackie Digmann	May 18, 2011 02:07 PM	She is still not able to print things from Banner, but everything else is resolved.	Add Attachment
Robert Balsley	May 16, 2011 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robert Balsley	May 16, 2011 09:55 AM	- Debra demonstrated the error she was having with printing. - Print jobs were getting stuck in the queue. - Verified her printer settings. - Checked the configuration of the printer. No issues reported. - Contacted Adam who verified on the print server that everything looked good. - Adam came and did a cold boot on the printer, refreshing the settings. - The printer is now printing.	Add Attachment
Robert Balsley	May 16, 2011 08:23 AM	Task reassigned to Robert Balsley.	Add Attachment
Teresa Hutchinson	May 16, 2011 07:42 AM	Debra is not able to print from SWAMP, the Physical Plant work order system and Mike Ross is out today.	Add Attachment