Service Request Ticket

Service Request Information

CONTACT	Name	Riester, Rose Ann	Date	May 16, 2011 08:31 AM
	Department	Registrar’s Office	Phone	88184
	Location		Email	riester@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091288 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53F0KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F9:A7

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 16, 2011 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 16, 2011 09:38 AM	Fake antivirus was detected and quaranteed by Sophos (files in windows/temp and her profile). Removed them successfully. Running scans with updated Malwarebytes, Spybot and SuperAntispyware	Add Attachment
Todor Todorov	May 16, 2011 09:25 AM	Task reassigned to Todor Todorov.	Add Attachment
Joshua Johnson	May 16, 2011 08:31 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	May 16, 2011 08:31 AM	Rose has a message saying that she has viruses on her computer. She is not sure if it is real. she would like to have someone take a look at it as soon as possible. she does not want to use the computer. 88184 AD 107a riester@wou.edu	Add Attachment