Service Request Ticket - # 42762

Service Request Ticket - # 42762

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Service Request Information

CONTACT	Name	Grammer, Julie	Date	May 16, 2011 08:41 AM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080338 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	18FG5H1	Description	Dell OptiPlex 755 2.66GHz, 6M, VT, 1333MHz, FSB
	Serial No.	18FG5H1	Location	007
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro,Roxio Creator DE v9, and Cyberlink PowerDVD v8, Office Pro Plus 2007 from P0067422, Logger Pro 3 from P0070292. Stella 9.1.3 from P0071975.
	Wired NIC	00:21:70:2F:B3:DE

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Brian Berkley	May 18, 2011 03:49 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Brian Berkley	May 18, 2011 03:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 18, 2011 03:49 PM	Gabe released/renew and installed Stella	Add Attachment
Teresa Hutchinson	May 18, 2011 03:21 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	May 18, 2011 03:21 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	May 18, 2011 03:21 PM	Julie called back and said she is not able to log on all now and to please make this a priority.	Add Attachment
Tyler Bell	May 18, 2011 02:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	May 18, 2011 02:51 PM	Returned the computer today. Still not sure exactly what happened to it. Re-imaged, and rebound it to the domain. Also ran all updates. If something else comes up again this is hardware related.	Add Attachment
Tyler Bell	May 16, 2011 02:16 PM	I ghosted the computer and am trying to recreate the error / issue.	Add Attachment
Tyler Bell	May 16, 2011 10:17 AM	Task reassigned to Tyler Bell.	Add Attachment
Brian Berkley	May 16, 2011 09:41 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	May 16, 2011 08:42 AM	there are labs in the room all day but the tech can disturb the lab if they need to	Add Attachment
Joshua Johnson	May 16, 2011 08:41 AM	computer in NS 123 is in an infinite loop. The computer will run for a few minutes and then it goes back to its loop. 88877 grammerj@wou.edu ns118	Add Attachment