Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	May 16, 2011 11:12 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090478 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV037557	Location	PDR
	Model	8860/DN	Hostname	lab-itc001/lab-itc001color- itc001.wou.edu
	Notes	140.211.114.84	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:AD:78:1D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 18, 2011 12:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 18, 2011 12:23 PM	I had to reset the printer. It is working now.	Add Attachment
Todor Todorov	May 17, 2011 12:33 PM	Task reassigned to Adam Wehner.	Add Attachment
Todor Todorov	May 17, 2011 12:33 PM	Cancelled old print jobs that were stuck in the queue; however, there was one that wouldn't delete.	Add Attachment
Tyler Bell	May 16, 2011 01:03 PM	This is a hardware issue. The printer is making a grinding noise every reboot, and leaves streaks on test pages.	Add Attachment
Katie Halvorson	May 16, 2011 11:12 AM	20090478- HL Ref- no error message but not receiving any print jobs. She has tried unplugging the cable and power button and still isn't working.	Add Attachment