Service Request Ticket - # 42784

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2011 05:10 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090137[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. hfj4ck1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:32:44:57

TECHS Submitted by Ashley Sutton Contact asutton09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham May 18, 2011 11:51 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham May 18, 2011 11:51 AM 
Machine did not have sophos. It also was not
running delprof. Windows updates were at least a
month out of date.
Add Attachment
Nathan Higginbotham May 18, 2011 10:31 AM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Brian Berkley May 18, 2011 08:11 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Brian Berkley May 17, 2011 08:38 AM 
restart it
 Add Attachment
Ashley Sutton May 16, 2011 05:10 PM 
computer E3 wou# 20090137[Edit Inv] will not let anyone log on.
Error message:
User Environment
Windows cannot log you on because your profile
cannot be loaded. Check that you are connected to
the network, or that your network is functioning
correctly. If this problem persists, contact your
network administrator.
 Add Attachment