Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	May 17, 2011 08:01 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080223 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 6M, VT1333FSB
	Serial No.	8Y8Y4H1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro, MS Office PRo Plus 2007 WIN from P0067394
	Wired NIC	00:21:70:2C:A1:9C

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 07, 2011 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 07, 2011 10:18 AM	This computer has a new drive in it now.	Add Attachment
Adam Wehner	May 23, 2011 01:43 PM	Dells site is still down.	Add Attachment
Nathan Higginbotham	May 20, 2011 11:34 AM	I replaced the drive with one from a dead machine. This is only a temporary fix it sounds like though.	Add Attachment
Adam Wehner	May 20, 2011 11:15 AM	I am trying to see about ordering a new one but dells site has been down for the last two days.	Add Attachment
Teresa Hutchinson	May 20, 2011 10:26 AM	**This is an outgoing email** Hi Philip, We were just emailing you regarding a service request that we have for you. (#42786) Computer in NS 125 has broken cd drive. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Brian Berkley	May 17, 2011 09:04 AM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	May 17, 2011 09:04 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Karisa Mueller	May 17, 2011 08:01 AM	**This is an email** Hello, WOU # 20080223 computer in NS 125 cd drive has "come-out" and will not go back in. Academic showcase is next week and these computers are in "maximum" use for video editing of showcase projects. Please list as urgent. thanksphilip	Add Attachment