Service Request Ticket - # 42791

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2011 10:20 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090741[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Epson Stylus Photo 1400 Inkjet Printer #C11C655001
Serial No. JN7E130403 Location PDR

Model C11C655001 Hostname
Notes ¿Borderless 13" x 19" prints ¿CD/DVD printing ¿Adobe® Photoshop® Elements ¿Prints last up to 200 years1 ¿Ultra Hi-Definition prints ¿6-color Claria® ink ¿Auto color/lighting correction ¿DX5¿ MicroPiezo® print head ¿Individual ink cartridges ¿5760 x 1440 dpi resolution Ink/Toner Refill
TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov May 17, 2011 10:41 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov May 17, 2011 10:41 AM 
Task reassigned to Todor Todorov.
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Todor Todorov May 17, 2011 10:41 AM 
That was most likely a communication error between
the printer and her mac laptop (she uses a USB hub
in between).
Resetting the hub, printer and laptop seems to fix it.
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Karisa Mueller May 17, 2011 10:20 AM 
She has turned it off and back on and followed
directions in the manual.  When she turned it back
on the message was gone and it did print a couple
pages but then the error message came back. 
Lenore can let you into her office--she is in and
out all day.
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