Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	May 17, 2011 02:37 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101124 (opens in a new window)	Bldg/Room	UNK
	Service Tag	6L9KGQ1	Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	6L9KGQ1	Location	was Columbia Room Smart Class Instruct Station
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0088037
	Wired NIC	78:2B:CB:9C:FD:AE

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 20, 2011 12:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 20, 2011 12:43 PM	Imaged and ready to go.	Add Attachment
Nathan Higginbotham	May 20, 2011 10:38 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 18, 2011 03:21 PM	need to snap a new image of this machine. I have windows updates done. Need to update programs on it through ninite.	Add Attachment
Gabriel Thrash	May 18, 2011 01:29 PM	this is back in the tech area, just need to find a ghost stick with the right drivers for it.	Add Attachment
Brian Berkley	May 18, 2011 08:19 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Karisa Mueller	May 17, 2011 02:37 PM	This will be located in a box on the counter by Tricia's desk. When it is finished please place it on the appropriate stack of equipment in the hallway and let Nathan know it is done.	Add Attachment