Service Request Ticket - # 42803

Service Request Information

CONTACT Name Goulding, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2011 03:37 PM
Department VP Student Affairs Phone 88303
Location Email gouldinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081179[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB860814 Location PDR

Model 3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V Ink/Toner Refill

Wired NIC 00:00:AA:BD:5D:A9

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 25, 2011 03:27 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner May 25, 2011 03:27 PM 
Went and looked at the printer and it must have
cleared it self.  I had one of the students run a
print job to it and the printer ran fine.
 Add Attachment
Teresa Hutchinson May 20, 2011 10:26 AM 
****This is an outgoing email****
Hi James,

We were just emailing you regarding a service 
request that we have for you. (#42803)

ASWOU printer saying that it has a jam.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
 Add Attachment
Public
Joshua Johnson May 17, 2011 03:37 PM 
the aswou printer is saying there is a jam and it
will not print. they have not found a jam in the
printer. They are now un able to print. the
printer is located in WUC 203D.


88303
gouldinj@wou.edu
WUC 203
 Add Attachment