Service Request Ticket - # 42805

Service Request Information

CONTACT Name Vanderburg, Frank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2011 07:33 AM
Department Health & Exercise Science Phone 88260
Location Email vanderbf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091432[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CJ2G0M1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. CJ2G0M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:23:14:8E:5E:AC


Wireless NIC 00:26:B9:D7:F1:F5


Bluetooth NIC F0:7B:CB:A8:2F:6D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 18, 2011 08:11 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 18, 2011 08:11 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 18, 2011 08:11 AM 
wireless connectivity issue, says nothing wrong
with pc
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Teresa Hutchinson May 18, 2011 07:33 AM 
Frank is using IE to open up his web mail and it 
keeps saying connecting but then it will say that 
for 15 minutes and still not connect.  He has 
tried closing and re-opening the program 3 times 
and he has also re-started his machine 2 times 
and nothing is helping.  Keeps saying trying to 
connect and never does.
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