Service Request Ticket

Service Request Information

CONTACT	Name	Booth, Paula	Date	May 18, 2011 09:34 AM
	Department	Creative Arts/Art	Phone	88607
	Location		Email	boothp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100206 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W803502SATP	Location	loan'd Thewd
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0074772,TRANSFER TO NEW LAPTOP SR59564: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114, NO LONGER NEEDED MAR2016:for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840
	Wired NIC	C8:BC:C8:89:7E:F5
	Wireless NIC	78:CA:39:B7:1B:B7
	Bluetooth NIC	C8:BC:C8:AB:2C:5B

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 18, 2011 12:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 18, 2011 12:34 PM	She had a space in front of her username.	Add Attachment
Adam Wehner	May 18, 2011 12:34 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	May 18, 2011 12:21 PM	Needs help asap and by her 1:00 class.	Add Attachment
Teresa Hutchinson	May 18, 2011 12:21 PM	Paula called in again to check the status.	Add Attachment
Teresa Hutchinson	May 18, 2011 09:34 AM	Paula is not able to log on to her computer. Cathy from the Art Department called for Paula and Paula has class at 10:00 and needs to get into her computer asap but isn't able to. I told Cathy that the tech's were not able to work on this right now but we would make it a high priority. The computer # is 20100206. Cathy also said that this happened a week or to ago for her, the same exact problem and UCS helped with it then but I was not able to find a ticket regarding this so have created a new one.	Add Attachment