Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	May 18, 2011 11:27 AM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071019 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	CNDY204410	Location	PDR
	Model	CB516A	Hostname	mini-cooper.wou.edu
	Notes	IP:140.211.115.54	Ink/Toner Refill
	Wired NIC	00:1E:0B:16:35:6C

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 29, 2011 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 29, 2011 11:20 AM	I reset her printer and then set it up again to how she wants it. We did some test prints and it is up and running.	Add Attachment
Adam Wehner	Jun 29, 2011 08:45 AM	Emailed Lenore to see if she was still having issues.	Add Attachment
Teresa Hutchinson	May 25, 2011 07:52 AM	**This is an outgoing email** Good morning Lenore, We were just emailing you regarding a service request that we have for you. (#42810) Printer is not feeding through. Thanks for your patience and Adam will be by to help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Nicole Crane	May 18, 2011 11:28 AM	She asked for Adam to do it	Add Attachment
Nicole Crane	May 18, 2011 11:27 AM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	May 18, 2011 11:27 AM	Her printer is not feeding through the manual feed try. She set up a special card size and it was working just fine, but now it won't work. It shows that their is a jam but their is no jam.	Add Attachment