Service Request Ticket - # 42811

Service Request Information

CONTACT Name Booth, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2011 12:14 PM
Department Creative Arts/Art Phone 88607
Location Email boothp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100206[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W803502SATP Location loan'd Thewd

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2008 from P0074772,TRANSFER TO NEW LAPTOP SR59564: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114, NO LONGER NEEDED MAR2016:for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840

Wired NIC C8:BC:C8:89:7E:F5


Wireless NIC 78:CA:39:B7:1B:B7


Bluetooth NIC C8:BC:C8:AB:2C:5B

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 18, 2011 12:35 PM 
Status changed from (8) Closed- This is a Duplicate Task to (5) Completed
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Adam Wehner May 18, 2011 12:35 PM 
Task reassigned to Adam Wehner.
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Adam Wehner May 18, 2011 12:35 PM 
Task reassigned to UCS Tech.
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Adam Wehner May 18, 2011 12:35 PM 
She had a space in front of her username.
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Nathan Higginbotham May 18, 2011 12:35 PM 
Task reassigned to Adam Wehner.
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Jackie Digmann May 18, 2011 12:19 PM 
Status changed from (1) Pending to (8) Closed- This is a Duplicate Task
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Jackie Digmann May 18, 2011 12:15 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Jackie Digmann May 18, 2011 12:14 PM 
Paula Booth cannot log into her laptop computer
and she is very upset because she needs to for her
next class. WOU 20100206[Edit Inv]

X88607
She said this has happened to her before and a
tech told her it was because she was erased from
the system.
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