Service Request Ticket - # 42817

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2011 02:20 PM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080372[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook 13-in, 2.4GHz Intel Core 2 Duo #Z0FK
Serial No. W883743l0P5 Location PDR

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software MS Office for MAC from P0067762, Stella v9.1 MAC from P0071975

Wired NIC 00:22:41:3A:49:9B


Wireless NIC 00:23:12:02:63:B7


Bluetooth NIC 00:22:41:D2:83:27

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 24, 2011 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 24, 2011 11:46 AM 
****This is an email****
Brian,

Great news--thanks to your advice, my computer is
now revived!  YAY!  I've been putting it through
the paces just to make sure, but it seems that all
systems are go after several hours of use.  I will
return the loaner to you later today or tomorrow.

Thanks again for your help!

Karen
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Brian Berkley May 23, 2011 10:59 AM 
Status changed from (4) On Hold to (1) Pending
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Brian Berkley May 23, 2011 10:59 AM 
****This is an email****
Karen,

Have you managed to dry out the computer yet?

If it doesn't power on by tomorrow, please bring
it by so I can take it to the Mac store for a
repair estimate on Wednesday.

Thanks,
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Brian Berkley May 18, 2011 04:31 PM 
Status changed from (1) Pending to (4) On Hold
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Brian Berkley May 18, 2011 03:26 PM 
Status changed from (1) Pending to (4) On Hold
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Brian Berkley May 18, 2011 03:26 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Brian Berkley May 18, 2011 02:45 PM 
Status changed from (5) Completed to (1) Pending
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Brian Berkley May 18, 2011 02:45 PM 
Gave her 20060409[Edit Inv] as loaner, suggested she try and
dry it out in a box of rice (tupperware, with
battery out) for a few days, then if necessary
we'll get it to the Mac store for repair
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Jackie Digmann May 18, 2011 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Jackie Digmann May 18, 2011 02:33 PM 
She has decided to try to dry out her battery per
tech instructions first. If this does not solve
her problem, she said she'll bring it back in.
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Jackie Digmann May 18, 2011 02:24 PM 
Contact at  X88478 first, but if no answer, then
call cell: 541-766-8426
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Jackie Digmann May 18, 2011 02:20 PM 
Karen's Mac was accidentally exposed to some water
dripped onto the keyboard causing it to shut down
and she would like to have it looked at. She also
was wondering if there is a loner laptop she could
use in the mean time while she waits to see if
she's done any permanent damage to the original laptop
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