Service Request Ticket - # 42819

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2011 03:25 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080219[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 2.66GHz, 6M, VT1333FSB
Serial No. 5Z8Y4H1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro, MS Office PRo Plus 2007 WIN from P0067394

Wired NIC 00:21:70:2C:97:F2

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham May 20, 2011 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham May 20, 2011 11:31 AM 
I removed the users virus. I did not see anything
wrong with the computer though.
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Nathan Higginbotham May 20, 2011 10:38 AM 
Task reassigned to Nathan Higginbotham.
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Brian Berkley May 19, 2011 01:48 PM 
****This is an email****
Philip,

The Sophos EM console management server shows
nothing wrong with that system.

Its likely just ransomware, and as long as nobody
clicks on "remove" or "scan" buttons, it won't
cause a problem with the system.
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Gabriel Thrash May 19, 2011 10:07 AM 
called and left vmail. but there is also a class
in NS 125 right now.
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Brian Berkley May 18, 2011 04:31 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Jackie Digmann May 18, 2011 03:25 PM 
 Dr. Wade is in NS125 until about 8pm tonight, but
there is a computer that they have accidentally
downloaded a virus on. It is telling them there
are over 25 infected files.

The computer 20080219[Edit Inv] is located in NS119, and
they need it fixed asap, as they need all the
computers in that room for the students to have
time to finish their projects. Please contact
Dr.Wade at 88225.
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