Service Request Ticket - # 42839

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2011 11:27 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100128[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 278TMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:FA

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell May 20, 2011 01:34 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Tyler Bell May 20, 2011 01:34 PM 
Fat-fingering issue.
 Add Attachment
Nathan Higginbotham May 20, 2011 12:45 PM 
Task reassigned to Tyler Bell.
 Add Attachment
Brian Berkley May 20, 2011 11:37 AM 
someone go verify this and make sure nobody is
fat-fingering the keyboard
 Add Attachment
Joshua Johnson May 20, 2011 11:27 AM 
88441
hilterb@wou.edu
Library ref desk
Add Attachment
Joshua Johnson May 20, 2011 11:27 AM 
the keyboard is not working properly. Everything
is working on the keyboard but when you hit
shift+2 you get a ! not a @. this is causing them
problems for emails.
Add Attachment