Service Request Ticket - # 42840

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2011 11:51 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070131[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 9FGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2003 from student licenses

Wired NIC 00:1A:A0:53:0C:29

TECHS Submitted by Brian Berkley Contact bberkley@wou.edu 88955
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell May 20, 2011 01:34 PM 
Status changed from (1) Pending to (5) Completed
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Tyler Bell May 20, 2011 12:30 PM 
Task reassigned to Tyler Bell.
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Brian Berkley May 20, 2011 11:51 AM 
Samples uploaded to Sophos.
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Brian Berkley May 20, 2011 11:51 AM 
User: MASH\mcusick06
Machine: HLREF70131

Process "C:\documents and settings\all
users\application data\foeqvgtijlglka.exe"
exhibiting suspicious behavior pattern
'HIPS/RegMod-009'. 
	Access denied. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.

Process "C:\documents and settings\all
users\application data\foeqvgtijlglka.exe"
exhibiting suspicious behavior pattern
'HIPS/RegMod-009'. 
	Access denied. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.

Process "C:\documents and settings\all
users\application data\foeqvgtijlglka.exe"
exhibiting suspicious behavior pattern
'HIPS/RegMod-009'. 
	Access denied. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.
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Brian Berkley May 20, 2011 11:51 AM 
User: MASH\mcusick06
Scan: On-access
Machine: HLREF70131

File "C:\Documents and Settings\All
Users\Application Data\16047908" belongs to
virus/spyware 'Mal/FakeAvCn-A'.
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