Service Request Ticket

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Service Request Information

CONTACT	Name	Hood, Donald	Date	May 23, 2011 11:17 AM
	Department	The Research Institute	Phone	5413460535
	Location		Email	hoodd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101101 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Apple MacBook Pro, 15-inch, aluminum #Z0M1
	Serial No.	SC02FN2HADF91	Location	Don Hood
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080246 and WIN 7 upg for Dual boot(XP Pro license on older imac to be transferred), transfer Filemaker Pro 11 from P0077644 from W#20060763
	Wired NIC	C8:2A:14:2D:37:54
	Wireless NIC	E4:CE:8F:14:E9:12
	Bluetooth NIC	E4:CE:8F:14:E9:13

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 21, 2011 04:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 21, 2011 04:21 PM	**This is an email** Don, I work until 7pm - so I could meet you in Eugene around 8:15pm tonight....I live off Harlow/Coburg Rd in Ferry Street Bridge. If it's convenient for you we could meet at the Starbucks in Oakway Plaza on Coburg Road then? (I'll be in very early and working very late tomorrow to get a video done before I go on vacation on FRI...so tonight's my only open window.) Deborah	Add Attachment
Brian Berkley	Jun 21, 2011 04:21 PM	Deb Rezell is delivering this to Don.	Add Attachment
Brian Berkley	May 23, 2011 11:23 AM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	May 23, 2011 11:19 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 23, 2011 11:19 AM	I will put discs, Setup sheet and laptop on counter in ITC008, Let me know when it is done so I can arrange final delivery as we have a variety of other items going to TRI-Eugenhe	Add Attachment
Tricia Flaherty	May 23, 2011 11:17 AM	This laptop is a new i7 Quad processor model, It will need to be setup with bootcamp/Win7 pro(talk with Brian Berkley about the setup of this Windows 7 pro license he has access to proper WIN 7 pro media) Also wants to transfer FileMaker license which you can find installer at T:\FileMaker\FileMaker Pro\Filemaker Pro 11, Please see all software needs listed on Setup form for additional details	Add Attachment