Service Request Ticket - # 42856

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2011 02:20 PM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050905[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. JBGPR81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software original MS Office Pro 2003 from P0055221, MS Office Pro Plus upgrade(installed as Office 2007) on P0088093

Wired NIC 00:12:3F:B8:8F:B9

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham May 23, 2011 03:01 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham May 23, 2011 03:01 PM 
Hard restarted his computer. This fixed the
problem. If it happens again may have to do more
diagnostics.
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Nathan Higginbotham May 23, 2011 02:23 PM 
Task reassigned to Nathan Higginbotham.
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Karisa Mueller May 23, 2011 02:20 PM 
He said the screen says it is trying to resume
windows, for advanced options pretty F8.  He is
temporarily located in the Columbia Room (because
of construction in WUC).  His computer is W#20050905[Edit Inv].
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