Service Request Ticket - # 42866

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2011 02:04 PM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050044[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 170 Ultra-Thin Client, all-in-one with 17in Flat Panel #BAE-400-00
Serial No. MD051330243 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:BB:97:92

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 26, 2011 10:13 AM 
Task reassigned to Brian Witt.
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Brian Witt May 26, 2011 10:13 AM 
Status changed from (1) Pending to (5) Completed
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Brian Witt May 26, 2011 10:13 AM 
****This is an email****

Hi Brian,

Thank you for checking. It appears the thin
clients are now all working. Thank you for
resetting them.

Tamie
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Brian Witt May 26, 2011 09:03 AM 
****This is an outgoing email****
Hi Tamie,

Are the thin clients working OK over there? We
reset the ones that were giving you problems and I
just wanted to verify that they are, in fact,
working again.

Thanks,

Brian
UNIX SysAdmin
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Public
Brian Witt May 24, 2011 03:23 PM 
I reset the sessions for both. Need to verify...
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Brian Berkley May 24, 2011 02:08 PM 
Task reassigned to Network Support.
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Joshua Johnson May 24, 2011 02:04 PM 
There are two thin clients that are not working.
the thing clients are froze and the CTRL PAUSE A
is not working to reset them. The thin clients are
20050044[Edit Inv] and 20050035[Edit Inv].

Tamie Saffell 
APSC 401
88057
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