Service Request Ticket - # 42868

Service Request Ticket - # 42868

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Service Request Information

CONTACT	Name	Blasco, Patricia	Date	May 24, 2011 02:49 PM
	Department	The Research Institute	Phone	88783
	Location		Email	blascop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091635 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CL88KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL88KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Office Pro Plus 2013 from P0088059 installed as Office Pro Plus 2010 DEC2012 SR#
	Wired NIC	B8:AC:6F:83:64:4F

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Tracking

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	May 25, 2011 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	May 25, 2011 03:24 PM	Deleted temp data, ran multiple scans and everything appeared clean.	Add Attachment
Tyler Bell	May 25, 2011 12:53 PM	Task reassigned to Tyler Bell.	Add Attachment
Brian Berkley	May 25, 2011 11:56 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	May 25, 2011 09:04 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 24, 2011 03:19 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	May 24, 2011 03:04 PM	User: MASH\blascop Scan: On-access Machine: TR91635BLASCOP File "C:\Documents and Settings\blascop\Local Settings\Temp\GiQIrrAM.exe.part" belongs to virus/spyware 'Mal/FakeAV-JR'.	Add Attachment
Brian Berkley	May 24, 2011 03:04 PM	User: MASH\blascop Scan: On-access Machine: TR91635BLASCOP File "C:\DOCUME~1\blascop\LOCALS~1\Temp\GuQTcEZc.exe.part" has been identified as suspicious file of type 'Sus/UnkPack-C'. If you are unsure whether the file can be authorized, please send a sample to Sophos.	Add Attachment
Brian Berkley	May 24, 2011 03:04 PM	User: MASH\blascop Scan: On-access Machine: TR91635BLASCOP File "C:\Documents and Settings\blascop\Local Settings\Temp\ZBEMFGee.exe.part" belongs to virus/spyware 'Mal/FakeAV-JR'. File "C:\Documents and Settings\blascop\Local Settings\Temp\ZBEMFGee.exe.part" belongs to virus/spyware 'Mal/FakeAV-JR'. File "C:\Documents and Settings\blascop\Local Settings\Temp\oETobKPm.exe.part" belongs to virus/spyware 'Mal/FakeAV-JR'. File "C:\Documents and Settings\blascop\Local Settings\Temp\z4LGB4V_.exe.part" belongs to virus/spyware 'Mal/FakeAV-JR'. File "C:\DOCUME~1\blascop\LOCALS~1\Temp\21EiZyay.exe.part" has been identified as suspicious file of type 'Sus/UnkPack-C'. If you are unsure whether the file can be authorized, please send a sample to Sophos. File "C:\Documents and Settings\blascop\Local Settings\Temp\ofQfG2ke.exe.part" has been identified as suspicious file of type 'Sus/UnkPack-C'. If you are unsure whether the file can be authorized, please send a sample to Sophos. File "C:\Documents and Settings\blascop\Local Settings\Temp\ofQfG2ke.exe.part" belongs to virus/spyware 'Mal/FakeAV-JR'. File "C:\Documents and Settings\blascop\Local Settings\Temp\fA3Ya2v0.exe.part" belongs to virus/spyware 'Mal/FakeAV-JR'.	Add Attachment
Joshua Johnson	May 24, 2011 02:49 PM	Patricia got a message from windows security alert that wants her to install a fake AV. it is saying that there is 9 viruses in her document and that there is 11 on her Hard Drive. It did not let her exit from it. she has restarted her computer. TODD 221 88783 blscop@wou.edu	Add Attachment