Service Request Ticket - # 42873

Service Request Ticket - # 42873

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Service Request Information

CONTACT	Name	Carey, Winnie	Date	May 25, 2011 08:33 AM
	Department	Deaf Studies and Professional Studies	Phone	88463
	Location		Email	careyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091330 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53LZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:D3

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Dec 01, 2011 02:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Dec 01, 2011 02:19 PM	added her as an admmin	Add Attachment
Teresa Hutchinson	Dec 01, 2011 01:39 PM	She only works, Monday, Tuesday and Wednesday's	Add Attachment
Teresa Hutchinson	Dec 01, 2011 01:38 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Dec 01, 2011 01:38 PM	When we helped with this, Winnie said that we didn't make her an admin on this computer and she needs to be to download a few appropriate programs.	Add Attachment
Gabriel Thrash	Jun 03, 2011 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jun 03, 2011 10:53 AM	reimaged her box on tuesday.	Add Attachment
Gabriel Thrash	May 31, 2011 09:01 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Brian Berkley	May 25, 2011 11:57 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	May 25, 2011 11:57 AM	REIMAGE BEFORE TUESDAY	Add Attachment
Brian Berkley	May 25, 2011 09:05 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 25, 2011 08:59 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	May 25, 2011 08:58 AM	User: MASH\careyl Machine: ED91330CAREYL Process "C:\documents and settings\all users\application data\tkbegfnootvpbn.exe" exhibiting suspicious behavior pattern 'HIPS/RegMod-009'. Access denied. If you are unsure whether the application can be authorized, please send a sample to Sophos. Process "C:\documents and settings\all users\application data\tkbegfnootvpbn.exe" exhibiting suspicious behavior pattern 'HIPS/RegMod-009'. Access denied. If you are unsure whether the application can be authorized, please send a sample to Sophos. Process "C:\documents and settings\all users\application data\tkbegfnootvpbn.exe" exhibiting suspicious behavior pattern 'HIPS/RegMod-009'. Access denied. If you are unsure whether the application can be authorized, please send a sample to Sophos.	Add Attachment
Joshua Johnson	May 25, 2011 08:33 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	May 25, 2011 08:33 AM	Lillian Carey ED 242 88463	Add Attachment
Joshua Johnson	May 25, 2011 08:33 AM	Sophos came up on her computer and told her that she had a addware problem. she is now having problems with her computer. her background has changed. She is also getting a hard drive failure message and it wants her to restart her computer. she needs to have her computer so that she can get her work done since she will be out of the office until tuesday	Add Attachment