Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	May 25, 2011 08:57 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070432 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	4XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C3:34

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 01, 2011 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 01, 2011 10:55 AM	They have this computer back.	Add Attachment
Teresa Hutchinson	May 27, 2011 08:45 AM	Nan called to check on the status and asked if we could help with this asap.	Add Attachment
Tyler Bell	May 25, 2011 12:48 PM	Task reassigned to Adam Wehner.	Add Attachment
Tyler Bell	May 25, 2011 12:20 PM	Task reassigned to Tyler Bell.	Add Attachment
Brian Berkley	May 25, 2011 11:57 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	May 25, 2011 11:56 AM	Windows XP Recovery. THis machine will have to get reimaged.	Add Attachment
Brian Berkley	May 25, 2011 09:05 AM	Task reassigned to Brian Berkley.	Add Attachment
Joshua Johnson	May 25, 2011 08:57 AM	Sophos has detected that the computer has a virus. it is restarting its self. there are messages that are saying suspicious behavior has been detected and that it has been moved to quarantine. critical error ram memory usage is high. ram failure and there is a hard drive failure. 88088 or 88261 lehton@wou.edu information desk computer.	Add Attachment