Service Request Ticket - # 42875

Service Request Information

CONTACT Name Khe, Sririam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 25, 2011 09:54 AM
Department Social Science/ Geography and Sustainability Phone 88852
Location Email khes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100749[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag B4XG3Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. B4XG3Q1 Location going to pdr

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246, Adobe CS2 Premium WIN from P0055221

Wired NIC 5C:26:0A:3E:3D:1B


Wireless NIC 58:94:6B:FD:A4:B8


Bluetooth NIC 1C:65:9D:F5:4E:B2


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell May 31, 2011 01:20 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell May 27, 2011 04:14 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Teresa Hutchinson May 25, 2011 09:55 AM
****This is an email****

Yes, Teresa, you have the correct W# of my laptop.


As much as I am tempted by the thought of a Mac, 
I have to stick to the Dell laptop because of the 
GIS software, more than anything else.


So, a Dell laptop will replace my current Dell 
laptop.  Thanks, Teresa.  Let me know if there is 
anything else I need to do.


sriram
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Teresa Hutchinson May 25, 2011 09:55 AM
****This is an email****

Hi Sriram,
 
I was just checking with you to confirm the W# of 
your computer, is it W#20080850[Edit Inv]?  As Bill 
mentioned you can select from a Mac laptop, a Mac 
desktop, another Dell laptop or a Dell desktop.
 
If you could email me your W# and your preference 
we can get started on this for you.
 
Thanks!
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Teresa Hutchinson May 25, 2011 09:55 AM
****This is an email****

Teresa:
Please put Dr. Khe on the top of the replacement 
cycle list.


Dr. Khe:
You might consider a MacBook Air.  I pack one 
back and forth to work each day.  The 
performance, weight and instant on feature give 
it a thumbs up. :-)
Bill
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Teresa Hutchinson May 25, 2011 09:55 AM
****This is an email****

Bill,

Could you push the cycle for Dr. Khe to swap out 
his unit this summer.  Sriram is one of our 
heavier involved on-line course instructors and 
is a key faculty member in coaching other LAS 
faculty in on-line course development.

Thanks, Bill.

--Steve
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Teresa Hutchinson May 25, 2011 09:54 AM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson May 25, 2011 09:54 AM
****This is an email****

Hi Bill, Steve:

My computer will certainly not qualify under the 
normal replacement schedules.  However, it will 
make a significant difference to my productivity 
if my current work computer is replaced with a 
newer one.

Not only am I teaching a lot more online classes 
than before, I use audio and video materials as 
well--even in the online classes  On top of this, 
as I begin to simultaneously open a couple of 
programs and toggle back and forth, the frequency 
of my computer crashing has certainly increased.  
And, of course, while quite a few online students 
submit assignments in the latest versions of MS 
Office (is is 2010 version now?) I am still 
operating with the 2003 version, which generates 
its own hassles.

It will be terrific if this request qualifies for 
a replacement out of the regular schedule.  If 
there is anything else I need to do in this 
context, please let me know.  Thanks

sriram
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Teresa Hutchinson May 25, 2011 09:54 AM
This will be located on the back counter of ITC 
008 with a GFA setup form.
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